Refund Policy

Last updated: August 13, 2026

This policy explains when MixMaster Pro issues refunds. Refunds are limited to the cases below. Dissatisfaction with analysis results, tool output quality, creative taste, or “I did not like the results” is not a basis for a Credits refund or for a subscription refund outside the 7-day window.

Transaction fees

Approved refunds do not include payment processing or transaction fees charged on the original purchase. When a refund is issued, you receive the amount you paid for the eligible item minus those non-refundable fees retained by our payment provider (Paddle) and, where applicable, your bank or card network. The net amount returned to you may therefore be slightly less than the checkout price shown at purchase.

Subscriptions (Pro, Studio, Studio+, Teams)

We offer a 7-day money-back guarantee for new customers on their first subscription payment only (Pro, Studio, Studio+, or Teams - monthly or annual). If you request a refund within 7 days of that initial purchase, we will refund the subscription amount paid minus applicable transaction fees as described above.

After the 7-day window, subscription payments (including renewals) are non-refundable. You can cancel anytime from your account page so you are not charged for the next billing cycle; you keep access until the end of the current paid period. Legacy Pro or Studio prices you already pay keep that card charge until you cancel or opt in to a current list price; this policy still applies.

Teams and custom enterprise agreements may include different commercial terms agreed in writing; those terms control if they conflict with this policy.

Credits packs

One-time Credits pack purchases are non-refundable for change of mind, unused balance, or dissatisfaction with analysis / tool / Professional module results. Credits are prepaid usage for Standard Audio Tools, Professional modules / Workflow Builder jobs, analysis overage, and related metered features shown at checkout.

The only Credits remedy we provide is for a confirmed technical issue - for example a platform error that incorrectly consumed Credits, or a job that failed in a way that should have been refunded automatically. Contact support with account details and job information; we investigate and restore Credits only when a platform error is confirmed. Failed jobs that the platform automatically refunds do not require a support ticket.

Subjective quality (“I did not like the stems / mastering / analysis / coaching”) is not a technical issue and does not qualify for a Credits refund or Credits restore.

Legacy Pay-as-You-Go analysis credits

Legacy pay-as-you-go analysis credits (separate from the unified Credits balance) follow the same rule: non-refundable for dissatisfaction with results; Credits or analysis entitlements may be restored only when a confirmed technical issue incorrectly consumed them. Existing balances may continue to redeem until used. New pay-as-you-go checkout may be disabled.

How to request help

Subscription (within 7 days of first purchase): email support@mixmasterpro.io with your account details and request a refund under the 7-day money-back guarantee. Approved refunds are processed through Paddle and may take 5-10 business days to appear on your statement (purchase price minus non-refundable transaction fees).

Credits / technical issue: email support@mixmasterpro.io with your account details, what you ran, and any job or error information. We restore Credits only for confirmed platform errors - not for dislike of results.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@mixmasterpro.io.