Refund Policy

Last updated: July 27, 2024

We want you to be satisfied with your purchase. This policy outlines the conditions under which we offer refunds.

Monthly Subscriptions (Pro & Studio)

We offer a 7-day money-back guarantee for new customers on their first subscription payment. If you are not satisfied with the service, you can request a full refund within 7 days of your initial purchase by contacting our support team.

For recurring monthly payments, refunds are not typically provided. You can cancel your subscription at any time from your account page, and you will not be charged for the next billing cycle. You will retain access to your plan's features until the end of your current paid period.

Pay-as-You-Go Credits

Pay-as-you-go analysis credits are non-refundable once purchased. If you experience a technical failure during an analysis that consumes a credit, please contact support with details of the issue, and we will investigate and restore your credit if a platform error is confirmed.

How to Request a Refund

To request a refund under our 7-day money-back guarantee, please email our support team at [email protected] with your account details and the reason for your request. Refunds will be processed through our payment provider, Paddle, and may take 5-10 business days to appear on your statement.

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].