Q: How many uploads do I get with the free plan?

The Free plan includes up to 3 new mix analyses per calendar month - enough to try the core workflow. The count resets on the 1st of each month. For unlimited uploads and Pro/Studio features, see the Pricing page .

Question 1

Does MixMaster Pro automatically mix my audio?

Accepted Answer

No. We never apply processing or change your audio. We don't believe in one-click mixing because great mixes come from trained ears and deliberate choices. Any engineer can make the right decision when they can truly hear what's happening. MixMaster Pro is your mentor, not your mixer: we analyze, explain, and guide so you stay in full control and make confident moves in your DAW.

Question 2

How do I get my first mix analysis?

Accepted Answer

It's simple! 1. Sign up for a free account. 2. Go to the 'New Analysis' page. 3. Drag and drop your audio file (WAV, MP3, FLAC, AIFF). 4. Click 'Start Professional Analysis' and get your results in about 60 seconds. You can find a more detailed guide on our Documentation page.

Question 3

What audio file formats can I upload?

Accepted Answer

We support WAV, MP3, FLAC, and AIFF files. For the most accurate analysis, we recommend using uncompressed WAV files (24-bit is ideal). The maximum file size is 100MB.

Question 4

How many uploads do I get with the free plan?

Accepted Answer

The Free plan includes up to 3 new mix analyses per calendar month - enough to try the core workflow. The count resets on the 1st of each month. For unlimited uploads and Pro/Studio features, see the Pricing page.

Question 5

What's the best way to prepare my mix for analysis?

Accepted Answer

For the most accurate analysis: 1. Export your mix as an uncompressed WAV file (24-bit preferred). 2. Ensure your mix has proper headroom (peaks around -3dB to -6dB). 3. Don't apply mastering processing - we analyze your mix, not your master. 4. Make sure the entire song is included, including any silence at the beginning or end.

Question 6

Can I analyze different music genres?

Accepted Answer

Absolutely! MixMaster Pro is trained on thousands of professional mixes across all genres - from hip-hop and electronic to rock, jazz, classical, and everything in between. Our AI adapts its recommendations based on the musical content it detects in your track.

Question 7

Can I use MixMaster Pro on my phone or tablet?

Accepted Answer

Yes. MixMaster Pro is a web app that works in any modern browser - desktop, tablet, or phone. No download or installation required. Just open your browser and sign in. Voice mode with Maya and audio playback work on mobile too.

Question 8

Do I need to install any software or plugins?

Accepted Answer

No. MixMaster Pro runs entirely in your browser. There's nothing to download, install, or update. Upload your mix from any device and get results in seconds. You can then apply the recommendations in whatever DAW you use.

Question 9

What does the 'Mix Score' mean?

Accepted Answer

The Mix Score is a technical evaluation of your mix's readiness for mastering and distribution, based on loudness, dynamics, and frequency balance. It's a guide to help you identify technical issues, not a judgment of your music's quality. Use it to track your improvements over time.

Question 10

Why do I get different mix scores when uploading the same track?

Accepted Answer

There are a few reasons why you might see slightly different mix scores even when uploading what seems to be the same track multiple times:

AI Model Nuance: Our AI models, especially those that generate qualitative feedback, explanations, and creative recommendations, are designed to be quite sophisticated. Like a human engineer, they might pick up on subtle nuances or approach the "scoring" from a slightly different angle each time. While the core technical audio analysis (LUFS, peak, RMS, etc.) is highly consistent, the higher-level AI interpretation (like the mix score and its explanation, or the DAW recommendations) involves a degree of creative interpretation and language generation, which can introduce slight variability.

Combined Scoring: The final mix score you see is a blend of both the purely technical audio analysis (which is very precise and consistent with deep machine learning) and the AI's more qualitative assessment. If there are minute differences in the AI's interpretation, it can lead to small fluctuations in the overall blended score.

What to focus on:

We recommend focusing on the actionable feedback, the detailed explanations, and the overall trends rather than small numerical differences in the score. The primary goal of MixMaster Pro is to provide concrete suggestions for improvement, and those insights should remain largely consistent and valuable even with minor score variations.

Think of it like getting feedback from different human engineers - while they might agree on the core issues, their "score" or phrasing might differ slightly. The underlying problems and solutions are what truly matter.

Question 11

How should I interpret the LUFS reading?

Accepted Answer

LUFS (Loudness Units Full Scale) measures perceived loudness. We provide a target range suitable for most streaming platforms. If your LUFS reading is too high, your mix might be over-compressed. If it's too low, it might not be loud enough compared to commercial tracks. Our feedback will guide you on how to adjust it.

Question 12

What are DAW-specific plugin chains?

Accepted Answer

Available on our Studio plan, these are tailored recommendations of plugins and their settings for your specific Digital Audio Workstation (like Logic Pro, Ableton, etc.). It helps you apply our feedback quickly using tools you already own.

Question 13

How accurate is the AI analysis?

Accepted Answer

Our system uses advanced deep machine learning that learns your sound and uses different sound models to analyze the audio file, incorporating references from the same genres. The AI is trained on thousands of professional mixes and provides highly accurate technical analysis and actionable feedback. We recommend using it as a professional tool alongside your own creative judgment.

Question 14

What is transient analysis and why is it important?

Accepted Answer

Transient analysis examines the attack and decay characteristics of sounds in your mix - essentially how sharp or smooth your drums, plucks, and other percussive elements are. This helps identify if your mix has enough punch and clarity, or if transients are being over-compressed or lost in the mix.

Question 15

Can I analyze stems or individual tracks?

Accepted Answer

Not yet. You can create stems in MixMaster Pro, but stem-by-stem analysis is not available right now. For analysis, upload your full mix. We'll share updates when stem analysis is supported.

Question 16

What is Stem Insight inside analysis?

Accepted Answer

Stem Insight shows how individual stems behave inside your full mix so you can spot balance issues fast. It highlights which layers feel over- or under-powered and helps you focus your fixes on the exact stem that needs attention.

Question 17

How do I apply Stem Insight recommendations to my mix?

Accepted Answer

Use Stem Insight to target the exact layer, then make small, intentional moves: adjust that stem's level, EQ, or compression, and re-check the mix for balance. Focus on one stem at a time, A/B your changes, and re-run analysis after major revisions to confirm improvements.

Question 18

What is the mix score based on?

Accepted Answer

The mix score is a weighted evaluation across multiple dimensions: loudness (LUFS, peak, RMS), dynamic range (LRA), frequency balance across sub-bass through highs, stereo imaging (separation and perceived width), transient quality (punch, attack, density), masking between competing elements, phase coherence, and headroom. It reflects technical readiness for mastering, not artistic quality. A score of 90 is the industry target benchmark shown in the app.

Question 19

What is the EQ spectrum analysis tab?

Accepted Answer

The EQ tab (Studio plan) shows a professional spectrum analyzer from 20 Hz to 20 kHz on a logarithmic scale. It visualizes how energy is distributed across your mix's frequency range, making it easy to spot problems like low-mid buildup, harsh upper-mids, or missing high-end air. Use it alongside the checklist and Issues tab to understand exactly where tonal problems live.

Question 20

What is the DAW tab and what files can I upload?

Accepted Answer

The DAW tab (Studio plan) lets you upload your DAW session or project file so Maya can give implementation guidance tied to your specific setup. Supported formats include Pro Tools session text exports, Logic Pro XML, Ableton Live .als files, Reaper .rpp files, and session bundles. This is different from uploading a new audio revision - it's about your project structure, not a new bounce.

Question 21

What is Maya (Personal Mentor) and how is it different from regular chat?

Accepted Answer

Maya is MixMaster Pro's Personal Mentor: an AI music production coach that uses your analysis report, version history, references, and client-review context so answers stay grounded in your track. Maya covers the full music production spectrum: mixing, mastering, composing, songwriting, lyrics, arrangement, music theory, sound design, and creative direction. - Studio subscribers get full Personal Mentor coaching (typed chat plus voice in any language). - Free and Pro users get platform chat for account, navigation, and app help - but not analysis-grounded music production mentoring. Open a saved mix from the Library and use Continue Improving / View Report to bind that analysis to Mentor, or start from Mix Analysis Studio when uploading a new file.

Question 22

Can Maya help with songwriting, composing, or lyrics?

Accepted Answer

Yes. Maya is a full music production mentor, not just a mixing coach. Studio subscribers can ask Maya for help writing lyrics, building chord progressions, arranging sections, developing melodies, working through writer's block, and exploring creative direction. She can discuss music theory, song structure, genre conventions, and more - all in typed chat or voice, in any language.

Question 23

Can Maya give mastering advice?

Accepted Answer

Yes. Studio subscribers can ask Maya about mastering workflows, limiter settings, final LUFS targets, mastering chains, and whether a mix is ready for mastering. If you have a high-scoring mix, Maya can help you prepare it for the mastering stage with specific recommendations.

Question 24

What languages does Maya support?

Accepted Answer

Maya supports any language. She automatically detects the language you type or speak and responds in that same language. You can switch languages mid-conversation and Maya will follow. Technical terms like LUFS, dB, and kHz stay in their universal form for clarity.

Question 25

How does Maya voice mode work?

Accepted Answer

Tap the microphone icon in the Mentor chat panel to start a voice conversation with Maya. She listens to your spoken questions and responds with spoken audio in real time, grounded in the same analysis context as typed chat. Voice mode works in any language and you can switch freely between voice and text within the same conversation thread. It's hands-free, so you can keep working in your DAW while talking to Maya.

Question 26

Can I upload a reference or revision in Maya chat?

Accepted Answer

Yes. Drop or attach an audio file directly in the Maya chat. She'll guide you to choose what to do with it: analyze it as a new mix, use it as a reference for A/B comparison, compare it to the current mix, send it to an audio tool (stems, voice cleanup, restoration), or upload it as a new revision.

Question 27

What kind of questions can I ask Maya?

Accepted Answer

Maya handles the full spectrum of music production. Examples: "My vocals feel buried - what EQ and compression should I try?", "Help me write a second verse", "What chord substitution adds tension before the chorus?", "Is this mix ready for mastering?", "How do I create a wide pad sound?", "Compare my low end to this reference track", "How do I set up parallel compression in Logic Pro?". On Studio, anything music-related is fair game.

Question 28

What is Customer Mix Review?

Accepted Answer

Customer Mix Review lets you send clients a simple review link with a private access code. They hear your current mix revision on a waveform, leave timestamped comments and replies in a thread, and tap Finish review when they're done - without creating a MixMaster account. You see their feedback in the app (after they finish, per your workflow) and can add new revisions to the same review session when you upload an updated bounce. The Studio plan includes this feature with unlimited new review sessions (fair use).

Question 29

How do I start a Customer Mix Review?

Accepted Answer

1. Open the mix analysis you want feedback on. 2. Use Send client review (or the client-review entry point in the analysis UI). 3. Create a session, copy the access code (shown once - store it safely), and send the link + code. From the modal you can use Email, WhatsApp, or Telegram, or copy the link and message to send any way you prefer. 4. When you upload a new revision, attach it to the same review so the client hears the latest bounce; earlier notes can be marked resolved for older versions. 5. If your client loses the code, open Send client review again and use Generate new code (copyable) - the new code is only shown once. 6. Close the review from your side when the round is done; clients can't add new comments on a closed review.

Question 30

Where do engineers read client review feedback?

Accepted Answer

After your client taps Finish review, open the mix in the Library and go to the Client Feedback tab (the insights row next to Action Items and Stem Insights). There you can read threaded waveform comments, reopen Send client review to regenerate a code or point the session at a new revision, and Close the round when you are done.

Question 31

Does my client need a MixMaster Pro account?

Accepted Answer

No. Clients open the review link, enter the access code, and start commenting immediately. They never see your analysis scores, checklist, or dashboard. They only see the audio waveform and the commenting thread.

Question 32

Can I send the review link via WhatsApp or email?

Accepted Answer

Yes. When you create a review session, the modal offers one-tap buttons for Email, WhatsApp, and Telegram with a pre-filled message containing the link and access code. You can also copy the link and code manually to send however you prefer.

Question 33

How do Audio Tools Credits work?

Accepted Answer

Stems, Voice De-Noise, and Audio Restoration use Audio Tools Credits. Anyone can buy Audio Tools Credits when needed, and Studio plan users receive monthly credits at no additional cost. Credits are only used after successful processing. Preview is always free.

Question 34

What is Voice De-Noise and when should I use it?

Accepted Answer

Voice De-Noise is an AI-powered Audio Tool that removes background noise, electrical hum, room tone, and sibilance from vocal and dialogue recordings. It's ideal for: podcast episodes recorded in untreated rooms, voiceover takes with fan or AC noise, interview recordings from noisy environments, vocal tracks with mic bleed, and Zoom/remote recordings with inconsistent mic quality. Parameters include noise reduction, hum removal, speech clarity, and de-esser. Preview free, one credit per processed file.

Question 35

How do I get the best results from Voice De-Noise?

Accepted Answer

Start with gentle noise reduction settings and increase gradually - heavy processing can introduce watery artifacts. Address hum removal first if both hiss and hum are present. Preview on headphones to catch subtle artifacts. For music vocals, process the dry take before adding reverb or delay in your DAW for the cleanest chain. Higher sample rate files (48 kHz+) preserve more detail during de-noising.

Question 36

What is Audio Restoration and what instruments does it support?

Accepted Answer

Audio Restoration isolates and cleans up instrument recordings by reducing bleed, room noise, and unwanted resonances. Supported source types include drums, bass, keys/piano, guitar, and other instruments. Use it for: drum close mics with cymbal bleed, bass recordings with kick bleed, piano takes with pedal noise, acoustic guitar with room ambience, live recordings with stage monitor bleed, or stems that carry residual artifacts.

Question 37

What is the difference between Voice De-Noise and Audio Restoration?

Accepted Answer

Voice De-Noise is designed for human voice recordings (podcasts, voiceover, interviews, vocal tracks) and targets speech-specific noise like hiss, hum, and sibilance. Audio Restoration is designed for musical instruments (drums, bass, keys, guitar) and targets bleed, room noise, and unwanted resonances. Both share the same Audio Tools Credits pool and offer free preview before processing.

Question 38

What are Stems and how do I generate them?

Accepted Answer

Stems are isolated layers of your mix - vocals, drums, bass, guitar, piano, and other instruments - separated by AI. To generate: open the Stems tab, select a mix or upload a track, click Generate Stems, and wait for the split to finish. Preview stems instantly and download when ready. Uses one Audio Tools Credit per successful split.

Question 39

Can I use stems for remixing or sampling?

Accepted Answer

Yes. Once generated, stems are fully downloadable and can be imported into any DAW. Common uses include remixing, sampling isolated elements, creating karaoke versions (vocal removal), diagnosing balance issues by soloing individual layers, and preparing a cappella or instrumental versions.

Question 40

What is the difference between Stem Insight and the Stems tool?

Accepted Answer

Stem Insight (analysis Todo tab, Studio) diagnoses balance and masking issues using AI-separated stems as analytical probes inside your full mix - no downloadable files. The Stems tool separates audio into downloadable stem files using credits. Use Stem Insight to understand your mix; use the Stems tool to extract files for remixing or further processing.

Question 41

Can I compare different versions of my mix?

Accepted Answer

Yes! Pro and Studio subscribers can upload revised versions and compare them side-by-side to track their mixing progress and see improvements over time. Version comparison shows score changes, checklist improvements and regressions, and metric deltas across every dimension.

Question 42

How long does analysis take?

Accepted Answer

Most analyses complete in under 60 seconds. Complex mixes or longer tracks may take up to 2-3 minutes. You'll receive real-time updates during the process.

Question 43

How does the reference track comparison feature work?

Accepted Answer

Available on Pro and Studio plans, this feature lets you upload a professional reference track alongside your mix. Our AI compares the two tracks across multiple dimensions - frequency balance, dynamics, stereo separation (technical), perceived width/balance, and more - providing specific suggestions on how to make your mix sound more like the reference.

Question 44

How do I track my mixing progress over time?

Accepted Answer

Upload revised versions of the same mix and use version comparison (Pro/Studio) to see score changes, checklist improvements, and metric deltas. Your Mix Library keeps a complete history of every analysis. Over time, you'll see your average scores rise and recurring issues diminish as your skills improve.

Question 45

Can I analyze mastered tracks?

Accepted Answer

While you can upload mastered tracks, MixMaster Pro is designed to analyze mixes before mastering. Mastered tracks may receive different feedback since they've already been processed for loudness and final polish. For best results, upload your unmastered mix.

Question 46

Is there a separate mastering analysis option?

Accepted Answer

Not yet. MixMaster Pro focuses on mixes in progress. Keep your mix bus chain (EQ, compression, saturation, glue) if it shapes balance or tone, but bypass final loudness tools like limiters/clippers/finalizer chains. Rule of thumb: if turning it off changes balance/tone/punch, keep it; if it mainly changes loudness, turn it off.

Question 47

How often should I analyze my mixes?

Accepted Answer

We recommend analyzing your mix at key stages: after your initial rough mix, after major revisions, and before sending to mastering. Many users analyze 2-3 versions per song to track their progress and ensure they're moving in the right direction.

Question 48

Can I download or share my analysis results?

Accepted Answer

All users can view their analysis results directly in the web interface. You can share a read-only mix score link with collaborators. Studio subscribers can use Customer Mix Review to send a private listening link for client feedback with timestamped waveform comments.

Question 49

What should I do with the feedback I receive?

Accepted Answer

Start with the highest-priority items in your action checklist. Each suggestion includes detailed implementation steps. Don't try to fix everything at once - focus on 2-3 major issues per revision. Re-analyze after making changes to see your progress and get new recommendations.

Question 50

How can I improve my mixing skills using MixMaster Pro?

Accepted Answer

Use MixMaster Pro as your mixing mentor: 1. Analyze reference tracks in your genre to understand professional standards. 2. Track your progress by comparing mix scores over time. 3. Focus on the detailed explanations to learn WHY changes are needed. 4. Experiment with the DAW-specific recommendations to learn new techniques. 5. Use Maya (Studio) for deep-dive coaching on any music production topic.

Question 51

What are the most common mixing mistakes identified?

Accepted Answer

The most frequent issues we identify include: excessive low-end buildup (muddiness), harsh frequencies in the 2-5kHz range, over-compression leading to lost dynamics, weak stereo balance or perceived width, vocal placement issues, and inadequate headroom. Our AI provides specific solutions for each of these problems.

Question 52

How do I know if my mix is ready for mastering?

Accepted Answer

A mix is typically ready for mastering when: 1. Your mix score is consistently above 70-80. 2. All major frequency problems are resolved. 3. Your dynamics are well-controlled but not over-compressed. 4. Each element has its own space in the mix. 5. Stereo separation is intentional and perceived width feels balanced for your genre. Studio subscribers can also ask Maya directly whether their mix is ready for mastering and what to tell the mastering engineer.

Question 53

Can I share my analysis results with others?

Accepted Answer

Yes. Besides Customer Mix Review (waveform + threaded comments for clients), you can share read-only mix score links where the product supports them, or work with collaborators inside your normal Library workflow. Customer Review is designed specifically for listening and commenting without exposing your full engineer dashboard or internal checklist to the client.

Question 54

Is my music kept private and secure?

Accepted Answer

Absolutely. Your uploads are transmitted over HTTPS and stored securely. We never share, sell, or use your music for any purpose other than providing you with analysis. You can delete your files at any time from your Library.

Question 55

How is my password protected?

Accepted Answer

Passwords are securely hashed using an industry-standard one-way algorithm with a unique salt per account. Your raw password is never stored or logged, and cannot be retrieved by anyone - including our team.

Question 56

Can I delete my account and all my data?

Accepted Answer

Yes. You can delete your account from the Account page at any time. This permanently removes your profile, analyses, support tickets, sessions, and cancels any active subscription. This action cannot be undone.

Question 57

How long do you keep my data?

Accepted Answer

Your analyses and stems remain available as long as your account is active. Mentor Chat conversations are retained for up to 90 days. Activity logs are automatically purged after 90 days. Resolved support tickets are archived after 7 days.

Question 58

How do you handle payments? Is my card information safe?

Accepted Answer

All payments are processed by Paddle, a PCI DSS compliant payment provider. We never see, store, or have access to your credit card number. Paddle handles the entire checkout flow securely.

Question 59

Do you comply with GDPR?

Accepted Answer

Yes. We provide cookie consent management through Usercentrics, self-service account deletion, and a published privacy policy. EU users can manage their privacy settings from the footer link on every page or contact us to exercise their data rights.

Question 60

Is there rate limiting to prevent abuse?

Accepted Answer

Yes. Our platform is protected with rate limiting across all endpoints to prevent abuse and ensure fair access for every user.

Question 61

How do you protect against unauthorized access?

Accepted Answer

We employ multiple layers of protection including secure authentication, cross-site request forgery prevention, and origin validation. You can also sign in with Google, Facebook, or Microsoft for added convenience and security.

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